The customer satisfaction and loyalty among Webropol users continues to rise the third year in a row. Users are most satisfied with the ease of use and service reliability of Webropol. The most popular research topics among Webropol users are customer satisfaction surveys, employee satisfaction surveys, training feedback, registration forms, work atmosphere studies and event invitations. This year 95 % of the customers recommend Webropol.
The majority of Webropol users thinks the research activities will increase in their organization in the future. Merely 1 % believe that the number of surveys will decrease. What most organisations are going to focus more on in the future is collecting and analysing an increased amount of customer feedback. Another strongly rising trend is using statistical analysis and Webropol Professional Statistics to make better conclusions based on research results.
We want to thank each respondent for the valuable feedback you have given us. We use the research results to develop the products and services. The margin of error of the survey is at the most 2,7 %.